Commitment to Customer Satisfaction

Terra Therapy is committed to making your experience smooth and worry‑free. That’s why we maintain a clear grounding bedsheet return policy and a straightforward earthing sheet warranty designed to protect you from manufacturing issues and help you shop with confidence.

Our bedsheet refund policy supports both peace of mind and hygiene standards. Change‑of‑mind returns are generally accepted when the sheet is unused, unwashed, and in resalable condition within the return window stated at checkout and on your order confirmation. If your order arrives damaged, defective, or incorrect, we’ll make it right with a replacement, exchange, or refund once the item is assessed according to policy. For health reasons, used bedding that isn’t defective may not be eligible for return.

Grounding textile coverage focuses on defects in materials and workmanship. The earthing sheet warranty typically applies to:

• Conductive fabric and threading (e.g., loss of conductivity due to a manufacturing fault)
• Connection points, snaps, cords, and adapters
• Stitching and seams that fail prematurely under normal use

Exclusions commonly include normal wear and tear, laundering with bleach or fabric softeners, misuse, pet damage, altered products, and issues caused by improper setup or an ungrounded outlet.

Helpful examples:

• If a new sheet doesn’t register continuity during a simple conductivity check and your outlet is properly grounded, the warranty may apply.
• If a sheet loses conductivity after repeated washing with bleach, this would likely be excluded as improper care.
• If a snap or cord arrives damaged, grounding product returns can be initiated for a fast replacement.

To start a return or warranty claim, keep your order number handy, photograph any defects, retain original packaging and accessories, discontinue use, and contact our support team. We’ll guide you through troubleshooting and resolve with the appropriate remedy—refund, repair, replacement, or exchange—under our customer satisfaction guarantee and the terms outlined on your receipt.

Understanding Our Return Policy

Our grounding bedsheet return policy is designed to be clear and fair, with a customer satisfaction guarantee guiding how we handle exchanges, refunds, and warranty requests. Here’s what to expect and how to make the process smooth.

Eligibility and condition

• Timing: Returns must be initiated within the return window shown at checkout and in your order confirmation.
• Condition: Items should be clean and free of damage beyond normal evaluation. Include all original components (cords, adapters, and packaging inserts).
• Exclusions: Final-sale items or clearly marked clearance items are not eligible. Shipping fees and expedited surcharges are typically non-refundable.

Change-of-mind vs. warranty

• Change-of-mind: If you ordered the wrong size or decided the product isn’t a fit, you can request an exchange or refund within the eligible window. In some cases, you may be responsible for return shipping.
• Earthing sheet warranty: Manufacturing defects—such as faulty snaps, failed conductivity out of the box, or stitching defects—are covered under our grounding textile coverage. Normal wear, laundering damage, pet damage, or misuse are not considered defects.

How returns work

1) Start your request by contacting support with your order number, reason for return, and photos if a defect is suspected.

2) You’ll receive return authorization and packing instructions. Use protective packaging to prevent transit damage.

3) Once inspected, the bedsheet refund policy applies: approved refunds are issued to the original payment method; approved exchanges are shipped to the address on file.

Concrete examples

• Size swap: You ordered a Full but need a Queen. Request an exchange within the window; pay or receive a price difference if applicable.
• Defective snap: The grounding snap detaches during first use. This qualifies as a warranty replacement under our earthing sheet warranty.
• Conductivity issue: Your continuity test shows no connectivity on arrival. We’ll troubleshoot and, if confirmed, process a warranty claim.

International considerations

• For grounding product returns shipped across borders, duties/taxes paid to local authorities may be non-refundable. Keep your import documents for any rebate claims.

Eligibility Requirements for Returns

To make a request under Terra Therapy’s grounding bedsheet return policy, ensure the following conditions are met. These guidelines help us process grounding product returns quickly and fairly.

• Where you purchased: Items must be bought directly from Terra Therapy or an authorized partner. Marketplace purchases follow the seller’s policy and should be returned through that seller.
• Return window: Initiate your request within the timeframe shown at checkout and on your order confirmation. Contact support to obtain an RMA before sending anything back.
• Condition and hygiene: Bedding must be clean, free of stains, odors, pet hair, and excessive wear. Light use to assess fit and function is acceptable; heavy use or soiling may make the item ineligible due to hygiene standards.
• What to include: Return all components that shipped with your order—e.g., grounding cords, adapters, continuity testers (if included in a kit), and any storage bags. Original packaging is helpful for safe transit.
• Proof of purchase: Provide your order number, name, and contact details. For damage or defect claims, include photos or a brief video.
• Shipping: Use a trackable method. Return shipping may be your responsibility unless the product is confirmed defective or the wrong item was sent.
• Exclusions: Final-sale items, custom or cut cables, products modified by the user (e.g., trimmed sheets, altered cords), and items damaged by improper care (bleach, fabric softener, high-heat drying) typically aren’t eligible. Lost or stolen packages after delivery are not covered.

Warranty vs. return window: If you’re outside the return period, you may still qualify under the earthing sheet warranty for manufacturing defects. Grounding textile coverage applies to faults in conductivity or hardware out of the box, not to normal wear, misuse, or laundering errors.

Examples:

• Eligible: A fitted grounding bedsheet that fails a continuity test on arrival; a starter kit missing a cord.
• Not eligible: A sheet with heavy staining after extended use; reduced conductivity after bleach use.

For bedsheet refund policy details or questions about our customer satisfaction guarantee, contact support with your order ID.

Simple Steps to Initiate a Return

Getting started is easy. Follow these steps to make sure your request aligns with Terra Therapy’s grounding bedsheet return policy and our customer satisfaction guarantee.

• Check eligibility

- Review the return window and condition requirements shown in your order confirmation and on the Terra Therapy website.

- Confirm the item is in returnable condition per policy (for example, free of damage and with all components present).

• Gather your details

- Order number, contact email, and the purchase date.

- Photos of the product, packaging, and accessories.

- If you performed any continuity or conductivity checks, include a brief note or photo of the results.

• Submit your request

- Log into your Terra Therapy account or reach out via the Contact/Support page to start grounding product returns.

- Select the item (e.g., Fitted Grounding Bedsheet, Bed Mat, or Starter Kit), choose a reason for return, and indicate whether you prefer a refund or exchange as allowed under the bedsheet refund policy.

• Prepare the product for shipment

- Repack with original packaging when possible, including cords, adapters, snap connectors, outlet checkers, user guides, and any bonus items that came in a kit.

- Ensure the item is clean and dry, and place your RMA or return authorization inside the box.

• Ship and track

- Use the return label provided by support (if applicable) or choose a trackable carrier.

- Keep your tracking number until your return is processed.

• Refund or exchange

- After inspection, eligible refunds are issued to the original payment method or processed as an exchange/store credit, as applicable to your order and policy terms.

- Shipping fees or restocking considerations, if any, will follow the posted guidelines.

For earthing sheet warranty claims:

• Review the earthing sheet warranty and grounding textile coverage to confirm what’s included (e.g., loss of conductivity, fabric or snap defects) versus normal wear.
• Document the issue with clear photos and a brief description.
• Contact support with your order number and evidence; if approved, you’ll receive instructions for repair, replacement, or return.

Tip: If you’re returning an Essential Grounding Starter Kit, include every component to avoid processing delays.

Processing Your Refund or Exchange

To start a refund or exchange, contact Terra Therapy support with your order number, the item you’re returning, and a brief reason. You’ll receive return authorization instructions that reference the grounding bedsheet return policy and outline where to send the product and what to include.

Before you ship, make sure the item meets the bedsheet refund policy requirements:

• Condition: Follow the hygiene and condition standards in your invoice or order confirmation. Textiles typically must be clean, free of odors, and include all parts.
• What to include: Original packaging (if available), connection cord, snap adapters, continuity tester (if part of a kit), manuals, and any bonus items.
• Timing: Send the return within the timeframe specified on your authorization.

Packaging tips for faster processing:

• Gently remove lint and pet hair.
• Fold the sheet or mat neatly to prevent damage in transit.
• Use a sturdy, right-sized box and add padding around the snap/connector.

Refunds are issued to the original payment method after inspection confirms eligibility under the bedsheet refund policy. Processing times can vary by payment provider; you’ll receive an email update when your refund has been initiated.

Exchanges are handled similarly. For a size swap or product change, Terra Therapy will confirm availability and next steps. If you need a replacement sooner, one practical option is to place a new order and return the original for a refund once approved.

Warranty-related issues follow the earthing sheet warranty process:

• If your sheet fails continuity or shows a manufacturing defect covered by grounding textile coverage, contact support with photos or a brief video and your test method (e.g., continuity tester or multimeter).
• Terra Therapy will advise whether repair, replacement, or another remedy applies under the warranty terms.

Examples:

• Ordered the wrong size bedsheet: Request an exchange authorization, return the unopened or approved-condition item, and receive the correct size after approval.
• Connector detaches during normal use within the warranty period: Submit a warranty claim with photos; if confirmed, Terra Therapy will process a remedy under grounding product returns.

If your purchase included a customer satisfaction guarantee promotion, reference that documentation when requesting an exception or expedited resolution.

Comprehensive Grounding Bedsheet Warranty

Terra Therapy stands behind the quality and performance of its conductive linens. The earthing sheet warranty is designed to protect you against manufacturing defects and premature loss of conductivity under normal, instructed use. For exact dates and terms, refer to your order confirmation and the grounding bedsheet return policy published at the time of purchase.

What’s typically covered

• Manufacturing defects: faulty stitching or seams, damaged snap/connection point, incorrect sizing, or a defective grounding cable or adapter right out of the box.
• Grounding textile coverage: unexpected loss of conductivity across the fabric when the sheet has been used and washed according to the care instructions.
• Early-life failures: issues that appear promptly after normal setup and use, such as a snap that detaches during gentle laundering.

What isn’t covered

• Wear and tear: pilling, minor fraying, or gradual softening from regular use.
• Care-related damage: bleach, fabric softeners, harsh detergents, high heat drying/ironing, or dry cleaning that degrades the conductive fibers.
• Physical damage: tears, pet claws, cuts, burns, stains, or alterations.
• Improper setup: use with ungrounded outlets, incompatible third-party cables, or power surges.

How to verify and file a claim

1) Confirm the setup: test your outlet/ground connection and ensure the cord is firmly attached to the sheet’s snap.

2) Check continuity: use a basic continuity tester or multimeter to confirm the snap-to-plug path. If the path is open, take a photo or short video of the test.

3) Document the issue: photograph any visible defect. Note when it began and how the sheet has been cared for.

4) Contact support: provide your order number, description, and evidence within the stated coverage period to initiate grounding product returns.

5) Follow return instructions: once you receive authorization, clean and dry the sheet per care guidelines, then package it securely.

Resolution options

• Replacement of the bedsheet or cable for verified defects.
• Repair or store credit where appropriate.
• Refunds processed per the bedsheet refund policy on your order. If your purchase included a customer satisfaction guarantee (trial period), that window will be stated on your receipt and governs eligibility.

What Your Warranty Covers

Terra Therapy’s warranty is designed to protect you from defects in materials and workmanship on grounding textiles and hardware. It complements the grounding bedsheet return policy by focusing on performance issues (not buyer’s remorse) and ensures your earthing products function as intended when used and cared for according to the instructions.

Covered examples

• Earthing textiles: Fitted sheets or mats that arrive with stitching defects, faulty elastic, or conductive fabric that fails a continuity test under normal use and proper washing.
• Hardware: Cords, snaps, and adaptors with loose connectors, broken resistors, or intermittent continuity out of the box.
• Shipping-related issues: Items that arrive damaged, with missing parts, or with mismatched components in an Essential Grounding Starter Kit.

Not covered

• Misuse or improper care: Washing with bleach or fabric softeners, high-heat drying, ironing, or dry cleaning that degrades conductive fibers.
• Physical damage: Cuts, pet damage, burns, stains, or tears after delivery.
• Normal wear: Cosmetic discoloration, pilling, or minor fabric changes that don’t affect conductivity.
• Alterations and incompatibilities: Modified sheets, use with third‑party cords or adapters not recommended by Terra Therapy, or grounding from unverified outlets.
• Environmental factors: Moisture intrusion, outdoor use when the product is intended for indoor earthing.

How claims are evaluated

• Proof of purchase and photos are typically required, along with a simple continuity test result (using a continuity tester or multimeter) to verify a performance defect.
• Support may ask you to troubleshoot the setup (outlet tester, different cord) before authorizing grounding product returns.
• If a defect is confirmed within the warranty period, remedies usually include repair, replacement of the affected component (for example, a new cord), or a refund per the bedsheet refund policy.

If your order qualifies under a customer satisfaction guarantee, change‑of‑mind returns follow the stated window and condition requirements rather than the earthing sheet warranty. Always check your product insert or order confirmation for the warranty duration and specific grounding textile coverage.

Making a Warranty Claim

Before you begin, determine whether your situation falls under the grounding bedsheet return policy (change of mind, sizing, or preference within the return window) or the earthing sheet warranty (manufacturing or material defect). Returns and warranty resolutions are handled differently, and documenting the correct path helps speed things up.

To start a warranty claim:

• Gather proof of purchase: order number, name, and email used at checkout.
• Document the issue: clear photos or a short video showing the defect (e.g., a loose snap connector, frayed conductive fibers, or stitching failure).
• Run basic checks: confirm your outlet is grounded, test continuity from the snap to the plug with a continuity tester or multimeter, and try a different grounding cord if available.
• Note care history: list detergents used and wash/dry settings, and whether fabric softener or bleach was used.
• Provide usage details: when the issue started, how often the sheet is used, and any prior troubleshooting.

Submit your claim through Terra Therapy’s customer support page. Include a concise summary in the subject line (e.g., “Warranty Claim – Queen Fitted Grounding Bedsheet – Snap Connector Separation”) and attach your evidence. The team may ask you to complete a simple continuity test or share additional images to confirm the fault.

After review, you’ll receive next steps. For grounding product returns tied to a confirmed defect, Terra Therapy may issue a prepaid label and RMA, then arrange a replacement, repair, or a refund consistent with the bedsheet refund policy. If your case fits a customer satisfaction guarantee or falls within the return window, resolution may be faster and may not require a full inspection.

Understand typical boundaries of grounding textile coverage:

• Covered: defects in materials or workmanship that affect conductivity or construction under normal use.
• Not typically covered: normal wear, accidental damage, pet-related tears, burns, stains, misuse, alterations, or care outside instructions (e.g., bleach, fabric softener, high-heat drying).

Providing thorough, relevant details up front helps Terra Therapy validate your earthing sheet warranty claim quickly and get you back to consistent grounding.

Warranty Exclusions and Limitations

Terra Therapy’s warranty is designed to cover manufacturing defects in materials and workmanship—think the conductive fabric, snap/connector, and lead for normal home use. It is not a performance guarantee for sleep, stress, or pain outcomes, which are addressed through the grounding bedsheet return policy and any customer satisfaction guarantee.

What the earthing sheet warranty typically does not cover:

• Normal wear and tear, including pilling, fading, minor fraying, or a gradual reduction in surface conductivity over time.
• Damage from improper care: bleach, fabric softeners, harsh detergents, ironing, or high-heat drying.
• Physical damage: cuts, tears, pet damage, snagging on bed frames, or abrasion from rough surfaces.
• Stains, odors, discoloration, or cosmetic issues that do not affect grounding function.
• Use with unapproved accessories or modifications (e.g., cutting/sewing the sheet, third‑party cables or adapters).
• Environmental or electrical events: lightning, power surges, or building grounding faults. Terra Therapy cannot warranty household wiring or outlets.
• Mineral buildup or residue from hard water, lotions, or oils if cleaning instructions weren’t followed.
• Commercial or clinical use unless explicitly stated.
• Lost or stolen items.

Key limitations to understand:

• Coverage applies to the original purchaser, with proof of purchase, within the published warranty period.
• Remedies are limited to repair or replacement of the defective product at Terra Therapy’s discretion; refunds are handled under the bedsheet refund policy and broader grounding product returns guidelines.
• Grounding textile coverage applies only to the specific Terra Therapy product purchased; accessories may carry separate, limited terms.
• To the extent permitted by law, liability for incidental or consequential damages is excluded.
• Geographic or shipping limitations may apply; review the detailed terms before sending a product in for service.

Examples:

• Covered: A snap detaches from the earthing sheet under normal use within the warranty period.
• Not covered: Conductivity loss after washing with bleach or drying on high heat.
• Not covered: A grounding bed mat cut by an adjustable bed hinge.
• Not covered: Dissatisfaction with perceived benefits; this is handled via the customer satisfaction guarantee and return windows.

Shipping Costs for Returns and Exchanges

Shipping charges for grounding product returns depend on why you’re sending an item back and whether it qualifies under the customer satisfaction guarantee or warranty coverage. The grounding bedsheet return policy is designed to be fair and transparent, with responsibilities split as follows:

• Change of mind or size/style exchange

- You’re responsible for return shipping to Terra Therapy.

- Original outbound shipping isn’t refundable.

- Replacement shipping for exchanges may be charged at standard rates.

- Tip: If you’re exchanging multiple items (e.g., a fitted grounding bedsheet and a mat), consolidate them in one box to reduce costs.

• Wrong item sent or damaged in transit

- Terra Therapy covers the return shipping and the cost to ship the correct or replacement item.

• Defect covered by earthing sheet warranty or grounding textile coverage

- If a fitted grounding bedsheet, grounding bed mat, or kit component is verified defective, Terra Therapy provides a prepaid return label and covers shipment of the repaired or replacement item.

- Claims generally require basic troubleshooting and photos to confirm the issue.

• Partial returns from Essential Grounding Starter Kits

- If allowed, return shipping applies to each item you send back.

- All included accessories (e.g., cords, adapters) must be returned to avoid additional charges.

- You can request a prepaid label; if used, its cost may be deducted from the refund under the bedsheet refund policy.

• International returns

- Return shipping, customs, and brokerage fees are your responsibility for change‑of‑mind cases.

- Duties and taxes paid to carriers or customs are typically nonrefundable.

- For warranty defects or shipping errors, Terra Therapy can arrange a label and cover shipping back to you once the claim is approved.

Examples:

• Exchanging a Queen fitted grounding bedsheet for a King: you pay to send the Queen back; the replacement ships after inspection, with outbound shipping charged if applicable.
• Conductivity failure under warranty: Terra Therapy issues a prepaid label and ships the replacement at no cost once verified.
• Unopened Essential Grounding Starter Kit returned within the customer satisfaction guarantee window: you pay return shipping; any prepaid label cost (if chosen) may be deducted from the refund.

Contact support before shipping any return to confirm eligibility and the most cost‑effective label option.

Contact Our Support Team

Have a question about our grounding bedsheet return policy, earthing sheet warranty, or any grounding product returns? Our support team is ready to help and make the process straightforward from first contact to resolution.

Reach out through the support form on our website or reply to your order confirmation email so we can quickly locate your purchase. In your message, include:

• Full name and order number
• Product name and size (for example, Fitted Grounding Bedsheet, Queen)
• Reason for contacting us: return, exchange, warranty, or troubleshooting
• Photos or a short video if there’s a defect, damage, or missing parts
• Your preferred outcome: refund, replacement, exchange, or technical help

For a bedsheet refund policy request, tell us if the item is unused or gently tried and within your posted return window. Example: “Requesting an exchange—sheet is too shallow for a 15-inch mattress.” Including mattress depth and any packaging details helps us recommend the right fit or next steps.

For an earthing sheet warranty inquiry, share what you’re experiencing and how you tested it. Example: “No continuity reading at the snap with a tester; seam near the corner is separating.” Photos of the snap, tag, cable, and any affected area speed up evaluation under our grounding textile coverage.

If your order arrived with an issue—such as the wrong size, missing cable, or damaged packaging—attach photos of the shipping label, box, and packing slip so we can arrange a quick correction.

Please wait for our instructions before sending anything back. We’ll confirm eligibility under the grounding bedsheet return policy, provide the correct return address, and, if applicable, issue a prepaid label or outline next steps for exchanges or replacements.

Our goal is a clear, fair resolution backed by our customer satisfaction guarantee—whether that’s a refund, a replacement under warranty, or simple troubleshooting to get your sheet grounding properly.